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Lake Palace Casino Players Guide

Downloading the Casino:


Download Lake Palace by clicking on the DOWNLOAD NOW button.
The download process will start automatically.
See also: Create an Account or How to claim a bonus

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Do you want to play on your MAC?


Download Lake Palace by clicking on the DOWNLOAD NOW button.
Lake Palace Casino will automaticlly detect the you are using a Mac and will start downloading the Mac OSX Software.
See also: Create an Account or How to claim a bonus

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Do you want to play on your MOBILE or TABLET?


click here to go to the Mobile Site Now
You will then be asked to login in with either your normal logins or through Facebook
See also: Create an Account or How to claim a bonus

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Did you get a CD?

Insert the CD into your computer.
A pop up message will appear – click on Install (If you do not see this pop up, press the Start button on your computer and go to My Computer & select your CD drive. Double click on Lake Palace)
An end-user license agreement will pop up. Click Next and installation will begin.
Once the setup is complete, click Finish.
Lake Palace will open on the Lobby page. (If the software doesn't load automatically, find the Lake Palace icon on your desktop and double click)
When the software is open, select Login.
When the Login screen pops up, select Create Account, fill in your details and click OK.
You will then be taken back to the Lobby page where you can Login.
Once logged in, select Cashier, click on Bonus, enter your bonus code and claim your free money!
You are now ready to play!
See also: Create an Account or How to claim a bonus

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How to Create an Account:

Do you want to run this file? Click on RUN.
End User License Agreement: Click on I AGREE.
Installation will start straight away. This takes about a minute.
The Casino Lobby will appear on your screen.
Click on the MY ACCOUNT icon (second on the top, left).
A window will appear that asks you to enter your email address and password. Enter them and click on CREATE ACCOUNT.
Complete the required details on the CREATE ACCOUNT form that will pop up on your screen and click OK when you're done.
If your account has been successfully created, a message to this effect will appear.
Click on CLOSE.
Welcome! You will be taken back to the Lobby, and your account details will be ready for LOGIN.
Click on LOGIN, choose your game and PLAY TO WIN!

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How to claim a bonus?

Login to the Casino.
Go to the CASHIER page (icon is at the top, left.)
Click on the BONUS tab (on the lefts side of the screen).
Enter the bonus you've received from Lake Palace Casino.
Click on CLAIM.
Congratulations! You're on your way to winning!
Make sure you get Lake Palace Casino's emails for all Lake Palace Casino's weekly bonuses, special promotions and more! click here to see how!

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Making a deposit?

Please remember to follow the steps below to ensure that you have successful deposits at the casino:
Do you know how to make a deposit?

Login to the Casino.
Go to the CASHIER page (icon is at the top, left.)
Choose your deposit method.
Register your financial details.
Click on NEXT.
Confirm your details.
On the DEPOSIT page, choose the amount you'd like to wager.
Click FINISH.
Good Luck and happy gaming!


What to do if you get rejected?

Space your attempted deposits at least 15 minutes apart
Attempt one card for a minimum of five times at the casino. It sometimes takes a while to go through.
Vary the amounts that you want to deposit.
Try depositing odd amounts, i.e.: $53 or $31.
Consider using an alternate or NEW Visa / Visa Prepaid Card. (Lake Palace Casino does accept these at the Casino.)
Rather deposit a larger amount per transaction as Lake Palace Casino is limited on the number of accepted and rejected deposit per day.

Depositing Tips?

Please remember to space your attempted deposits at least 15 minutes apart.
Please attempt the card for a minimum of five times.
Vary the amounts that you deposit, and rather deposit odd amounts like $83 or $51.
Rather deposit a larger amount less often. It increases your game time and reduces unnecessary rejections.
Consider using an alternate or NEW Visa / Visa Prepaid Card.


Contact Support?

Please contact Lake Palace Casino on Lake Palace Casino's Live Chat service if you need ANY assistance with regard to your account at the casino!
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Make sure you get Lake Palace Casino's emails!

GrandPrivé sends out emails on a weekly basis with great specials, superb offers and magnificent opportunities. Don't miss out!

If you do not get Lake Palace Casino's emails, follow these easy steps to ensure that they get delivered to your mailbox, or contact Lake Palace Casino's Customer Support Team for assistance. You can do so via e-mail: support@betgrandprive.com or by phoning any of Lake Palace Casino's toll-free numbers - 24 hours a day, 7 days a week
Follow these easy steps:

Do Lake Palace Casino has your current email address? If you are uncertain, please contact Customer Support and verify.
Please add the following to your safe senders list to ensure delivery:
casino@betgrandprive.com
casino@betlakepalace.com
Always check your Junk E-Mail or Spam inbox.
If you recieve Lake Palace Casino's emails in your spam folder, you should mark Lake Palace Casino as "not spam" or "add to whitelist"
Feel free to contact Lake Palace Casino for assistance.

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